Frequently Asked Questions
What is your return policy?
Each cookie cutter is made-to-order just for you! Because of the custom nature of 3D printing, we do not accept cancellations, returns, exchanges, or refunds. Please reach out if you have any concerns — we're here to help!
What are your cookie cutters made from?
Our cutters are printed using food-safe PLA filament, which is derived from corn. It's a great material for baking tools but does require special care due to its sensitivity to heat. See below for care instructions!
Do you accept custom orders?
We’re not accepting custom orders at this time — but we love hearing your ideas! If there’s a theme or shape you’d love to see in the shop, send us a message or tag us on social media. Your input helps inspire future designs!
Cookie Cutter Care Instructions
Our cutters are designed to be durable and long-lasting — with a little love!
Hand wash only with warm (not hot) soapy water. Do not soak or place in the dishwasher.
Keep away from heat! PLA can warp in hot water, hot cars, or near high heat sources.
Let cutters air dry completely for 24–48 hours before storing to prevent any moisture buildup.
Wash before first use.
Store in a safe, dry spot to avoid chips or warping.
Still have questions?
We’re always happy to help!
📧 Email: hello@bosscookier.com